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Terms and Conditions

Tenuta Favorita Società a Responsabilità Limitata Agricola (hereinafter referred to as "Tenuta Favorita") invites users to read the present General Conditions of Sale governing the purchase of products and the management of orders placed on the site.

1. General conditions of sale

By visiting the website and placing an order on the site, the user accepts the Terms and Conditions adopted by the site and set out below.

These General Terms and Conditions of Sale apply exclusively to sales made on Tenuta Favorita website, in accordance with Part III, Heading III, Paragraph I of the Italian Consumer Code ((D. Lgs. N. 206/05 as amended by D. Lgs. N. 21/14 and D. Lgs. 70/03) by:

Tenuta Favorita Società a Responsabilità Limitata Agricola

(13040) Fontanetto Po (VC), Strada Comunale della Favorita n. 1

P.IVA 02719970028

The user is required, before accessing the products supplied by the website, to read these Terms and Conditions of Sale, which are wholly and unequivocally accepted at the time of the purchase.

The user is invited to download and print out a copy of the purchase form and the Terms and Conditions of Sale. Tenuta Favorita reserves the right to unilaterally amend said Terms and Conditions, without prior warning.

It is possible to use the website and to read description of the products available in the following languages: Italian and English.

2. Subject

These General Terms and Conditions govern the offer, the forwarding and the acceptance of purchase orders for products on the Tenuta Favorita website. They do not cover the supply of services or the sale of products by subjects other than the seller, which may be present on the site through links, banners or other hyperlinks.

Before forwarding orders and purchasing products and services from other subjects, we recommend verifying the terms and conditions of sale.

3. Conclusion of the contract

The sales contracts of products present on the website are to be considered concluded when Tenuta Favorita has accepted the order, also only partially. This acceptance is communicated via e-mail in the form of a confirmation of the order. By forwarding an order using the order form, the user declares that they have read and accepted all the Terms and Conditions set out herein and therefore also the conditions of payment.

Before concluding the contract, the user will be asked to confirm that they have read the General Conditions of Sale, including the information on the right of withdrawal and the processing of personal data.

The contract is concluded when the seller receives payment, following verification of the information transmitted.

The purchaser shall pay the price of the goods as soon as the online order has been transmitted. This will occur when the button ‘Pay now’ is clicked at the end of the guided procedure.

Once the contract is concluded, the seller will forward the order for shipping.

4. Registered users 

By completing the registration procedure, the user agrees to follow the indications set out on the website and to supply personal data correctly and truthfully.

Confirmation shall exonerate Tenuta Favorita from any liability regarding the data supplied by the user. The user agrees to promptly inform Tenuta Favorita of any changes in the personal data supplied.

Should the user provide inexact or incomplete data or should there be any complaints by the subjects involved regarding the payments made, Tenuta Favorita shall have the right to cancel or suspend the service until the sums due have been paid.

When the user first registers, Tenuta Favorita will provide a username and a password. The user understands that the username and password are the validation system for user access to the Shop, they are the only way of identifying the user and any activities carried out following this access will be attributed to the user and will have binding effect on said user.

The user agrees to keep the access data secret, to store it with due care and attention and not to grant it, even temporarily, to third parties.

5. Availability of the products 

availability must, in any case, be considered purely indicative, since the presence on the website of a number of users may mean that the products are sold to other clients before the order is confirmed.

Also following the transmission of confirmation of the order, the goods may be partially or totally unavailable. In this case, the order will be automatically rectified by eliminating the product not available and the purchaser will be promptly informed by e-mail.

Should the purchaser ask for the order to be cancelled, terminating the contract, the Tenuta Favorita will reimburse the sum paid within 14 days from the moment in which Tenuta Favorita is informed of the client’s decision to withdraw from the contract. 

6. Payments methods and prices

The price of the products is that shown on the website, except where there is an evident mistake.

If an error has been made, Tenuta Favorita will promptly inform the client, allowing them to either confirm the order at the correct price, or to cancel the order. Tenuta Favorita shall not, under any circumstances, be obliged to supply the goods at a lower price indicated erroneously.

The prices on the website include VAT and shipping costs. The prices may vary at any time. The price changes will not involve any orders for which order confirmation has already been sent.

Once the products have been selected and added to the trolley, it will be sufficient to follow the purchase instructions, inserting or verifying the information requested at each stage in the process. The details of the order can be amended prior to payment.

7. Delivery

Delivery is made as per the terms and conditions by the date indicated. Should the delivery date not be specified, delivery will be made by the deadline estimated when the shipping method is selected.

Should it be impossible to make the delivery, the order will be returned to the warehouse. In this case, the client will be informed of the place the order is being held and how to organise a second delivery.

It the client cannot be present to receive the delivery on the day and at the time agreed, they should contact the company to agree on a new delivery date.

It if it is not possible to make the delivery after 7 days from the date the order was ready for delivery, Tenuta Favorita will assume that the client intends to withdraw from the contract.

As a result of the termination of the contract the sums paid will be reimbursed without delay, and in any case within 14 days from the date of termination of the contract, including delivery costs, except for any additional costs arising from the choice of a method of delivery other than the ordinary method offered. Additional transport costs resulting from the termination of the contract shall be paid by the client.

The shipping costs are the client’s responsibility and are specifically listed when the order is placed.

8. Risk

The risks related to the products shall pass to the client from the time of delivery. The ownership of the products is considered acquired as soon as the full payment of all the amounts due in relation to them has been received, including shipping costs, or at the time of delivery, if this takes place at a later time.

10. Warranty and commercial conformity

The seller is responsible for any defect in the products offered on the website, including the non-conformity of the articles to the products ordered, in accordance with Italian legislation.

If the client has signed the contract as a consumer, that is, a natural or legal person acting on the site for purposes unrelated to any business or professional activity, this guarantee is valid on condition that the defect becomes apparent within 24 months from the date of delivery of the products; that the purchaser submits a formal complaint regarding the defects within a maximum of 2 months from the date on which the defect was recognised by the purchaser; that the online return form is correctly completed.

In the case of non-compliance, the client who signed the contract as a consumer will have the right to obtain the restoration of the conformity of the products, without expense, by repair or replacement, or to obtain an appropriate price reduction or the termination of the contract in relation to the disputed assets and the consequent reimbursement of the price.

All return shipping costs for defective products shall be paid by the seller.

10. Withdrawal

Pursuant to the current legislation, the client has the right to withdraw from the purchase agreement, without penalty and without specifying the reason, within 14 (fourteen) days, pursuant to Article 57 D. Lgs 206/2005, starting from the date of receipt of the products.

In the case of multiple purchases made by the client in a single order and delivered separately, the 30-day period begins on the date of receipt of the last product.

The client who intends to exercise the right of withdrawal must inform Tenuta Favorita through an explicit declaration, which may be sent by registered mail or through the section Shipping and Returnson the Tenuta Favorita website, where the return will be registered.

The client must exercise the right of withdrawal either by sending an explicit declaration setting out the decision to withdraw from the contract or, alternatively, by transmitting the standard withdrawal form, as per Appendix 1, Part B, D. Lgs 21/2014 (not compulsory).

The goods must be returned to:

Tenuta Favorita Società a Responsabilità Limitata Agricola

Strada Comunale della Favorita n. 1

(13040) Fontanetto Po (VC)

The goods must be returned intact, in the original packaging, complete in all its parts and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, the site will reimburse the amount of products subject to withdrawal within a maximum period of 14 days, including any shipping costs.

As foreseen by the Article 56, paragraph 3 D. Lgs 206/2005, amended by D. Lgs 21/2014, the site may suspend the reimbursement until receipt of the goods or until the client demonstrates that they have returned the goods.

The website will reimburse the sums paid using the payment method chosen by the client at the time of purchase. In the case of payment made by bank transfer, and if the purchaser intends to exercise the right of withdrawal, bank details: IBAN, SWIFT and BIC needed to make the repayment must be provided.

11. Safeguard clause

Should any of the clauses in these General Conditions of Sale be null and void for any reason, this shall not affect the validity and compliance with the other provisions set out in these Terms and Conditions of Sale.

12. Contacts

Requests for information can be sent by e-mail to, or made by telephone at +39 [_], or sent by post to: via telefono al seguente recapito +39 347 4084100 via posta al seguente indirizzo:

Tenuta Favorita Società a Responsabilità Limitata Agricola

Strada Comunale della Favorita n. 1

(13040) Fontanetto Po (VC) 

13. Applicable legislation and place of jurisdiction

These General Conditions of Sale are governed by and construed in accordance with Italian law, without prejudice to any other overriding mandatory provision of the purchaser's country of residence. Consequently, the interpretation, execution and termination of the General Conditions of Sale are subject exclusively to Italian law and any disputes arising from and/or in connection with them shall be settled exclusively by the Italian courts. In particular, if the purchaser is a Consumer, any disputes shall be resolved by the court of the place of domicile or residence of the consumer in accordance with the applicable law.